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In-stock items may be ordered online by clicking "add to cart" next to the item descriptions. Phone orders also accepted.
I can also reproduce items I've made, whether they are in-stock or not, as special orders. Since these pieces are made to order, you have the choice of sizes and stones, where applicable. Use my order form to place a special order.
I'll happily work with you if you'd like me to modify one of my existing designs. (For example, you might want me to design a specific image to be etched into a piece.) Unfortunately, I do not currently take more extensive, "from-the-ground-up" custom orders online. See details below or follow the links at left.

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Special orders
Custom orders
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Availability
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I'll make every effort to keep the web site up-to-date, but it's possible that an item listed as in stock might sell before I have a chance to remove it from the site. In that event, any subsequent orders of that item will be treated as special orders, and I will notify the buyers accordingly.

I reserve the right to remove any items from the site at any time. All prices are subject to change.

All items shown on these pages are representations of the items for sale. Because everything is handmade from silver and stone mined from the earth, the actual pieces might show slight variations from the photos.

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Special orders
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Because I'm a one-man shop, I reserve the right to suspend taking special orders if I 'm too busy to keep up with current requests.

But when available, special order requests let you order any piece you see on my site, in stock or not, and have it personalized to fit your size (rings, bracelets and necklaces) and stone preference (where applicable). However, some items are not available for special order, or have limited stone or size options. I'll try to spell out these restrictions in an item's description.

To place a special order, please note the name of the item you would like a variation of and submit my order form.

While most special order prices will be the same as those listed, some may vary from the listed item, depending on the cost of materials requested (stones, for example). I'll give you the final price after you submit the request.

For other instructions, see custom orders, payment, shipping and returns below.

Custom orders
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I welcome requests for personalization of existing designs. These will be handled as special orders. For personalization requests I accept, I'll give you a sketch for approval of the design before I start work. See returns.
Unfortunately, I currently do not offer more extensive custom work online.

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Payment
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I accept Visa, Mastercard, Discover, American Express and personal checks for all orders. Using the online secure shopping cart feature for in-stock items lets you submit the above forms of payment or use PayPal direct payment services. PayPal membership is not required for buyers.

If you place a special order, I'll contact you with the final price and to arrange for payment, which must be received before I create the personalized piece.

All payments in U.S. dollars only.

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Shipping
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For U.S. orders, I charge a flat shipping and handling rate of $5 for the first item purchased, and $2.50 for each subsequent item in the order (shipping charged only for first ten items).

For international orders, I charge a flat shipping and handling rate of $16 for the first item purchased, and $8 for each subsequent item in the order (shipping charged only for first ten items).

In-stock items usually ship one to two days after approval of payment.

Since special orders are manufactured after the order is received, please allow four to six weeks for delivery unless I tell you otherwise. (Most items should ship in one or two weeks, but complicated orders or huge volume of other orders could create a backlog.)

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Returns
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If an item you buy doesn't work for you, I'll do what I can to make it work. That means resizing (if possible), repair or exchange for an item of equal or lesser value*. Exchanges of items in original condition MUST be accompanied by valid receipt. Shipping costs are the sole responsibility of customer.

*NOTE: If you approve the design of a personalized item and then change your mind, any exchange will be at my discretion. In short, if it's so personalized that it's not something I'd design for general appeal, I won't accept it. (Even shorter: If I can't resell it, it's yours.)


Chris Lann Designs
Brattleboro, VT
info@chrislanndesigns.com
802.254.0383

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Page last modified Sunday, November 19, 2006